News

• Customer survey of 2024

  1 December 2024

  Customer satisfaction climbs to 100% in the 2024 survey, as usage shifts from troubleshooting to discovery.

• Customer survey of 2023

  1 December 2023

  96% customer satisfaction and a Net Promoter Score of 58 — the 2023 survey results are in.

• First user training evaluations

  19 April 2023

  Results from the first two user training sessions — a strong Net Promoter Score and concrete plans to improve.

• License cost estimate

  16 February 2023

  A new Cost Estimate page helps customers anticipate their bill from prepaid and extra core usage.

• From a license usage UI to a license management solution

  17 November 2022

  The usage UI grows into a full license management solution — organizations, invites, licenses, and invoices.

• First release of License Usage website

  15 October 2022

  The first release of the license usage site — track usage, manage licenses, and download invoices.

• User training is ready!

  25 August 2022

  The first official Spider user training is live — a two-day mix of slides and 12 hands-on exercises.

• Welcome to Floocus

  25 May 2022

  The first post on the new Floocus site — the beginning of company news and updates.